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Privacy Policy

Octane Fuel (“Octane”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website, contact us, apply for a role, or use our locations and services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. What information we collect

We only collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:

  • Contact and identity details: your name, email address and phone number, provided through our enquiry, partnership or careers forms.
  • Enquiry details: the enquiry type, message content, and any information you choose to include when you contact us.
  • Recruitment information: where you apply for a role, your position of interest, résumé/CV, work history, qualifications and any other information contained in the documents you upload.
  • Location information: if you use our “Near Me” feature, your approximate device location, used only to show you the nearest Octane sites. You can decline this in your browser or device settings.
  • Technical and usage data: information collected automatically when you visit our website, such as your IP address, browser type, device information, pages viewed and referring URLs.

We do not intentionally collect sensitive information (such as health, racial or political information) through this website. Please do not include sensitive information in your enquiry or application unless we specifically request it.

2. How we collect your information

We collect personal information:

  • directly from you, when you complete a form, apply for a role, email or call us, or visit one of our sites;
  • automatically, through cookies and similar technologies when you use our website (see section 8); and
  • from third parties, such as recruitment platforms, our supply partners, or referees you nominate, where relevant and permitted by law.

3. Why we collect and use your information

We use your personal information to:

  • respond to your enquiries, partnership requests and feedback;
  • assess and process job applications and manage recruitment;
  • provide, operate and improve our website, locations and services;
  • show you relevant site locations, fuel types and services;
  • communicate with you about our products, services and opportunities (where you have not opted out);
  • maintain the security and integrity of our website; and
  • comply with our legal and regulatory obligations.

Where we intend to use your information for a purpose other than the one for which it was collected, we will seek your consent unless otherwise permitted or required by law.

4. Direct marketing

We may send you information about our products, services and offers where you would reasonably expect this or where you have consented. Every marketing communication will include a way to opt out. You can also unsubscribe at any time by contacting us using the details in section 12. We handle electronic marketing in accordance with the Spam Act 2003 (Cth).

5. Who we disclose your information to

We may disclose your personal information to:

  • our employees, contractors and related entities who need it to perform their roles;
  • third-party service providers who support our operations, including website hosting, IT, email, analytics, recruitment and customer communication providers;
  • our fuel supply and site partners, where relevant to your enquiry or a partnership;
  • professional advisers such as lawyers, accountants and auditors; and
  • government agencies, regulators or law enforcement where required or authorised by law.

We do not sell your personal information.

6. Overseas disclosure

Some of our service providers (for example, cloud hosting, email or analytics providers) may store or process data on servers located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles. The countries in which our providers may operate include the United States and the European Union.

7. How we hold and protect your information

We hold personal information in electronic and, where relevant, physical form. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure — including access controls, secure hosting and staff confidentiality obligations.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer required, we take reasonable steps to destroy or de-identify it.

8. Cookies, analytics and third-party services

Our website uses cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work correctly as a result.

Our website may use the following third-party services, each of which has its own privacy practices:

  • Analytics providers (for example, Google Analytics) to measure website usage;
  • Google Maps to display our site locations; and
  • Google reCAPTCHA to protect our forms from spam and abuse — your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details in section 12. We will respond within a reasonable period. In some cases we may charge a reasonable fee for access, and we will let you know if that applies before proceeding. If we decline a request, we will explain why in writing.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in section 12. We will investigate and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date shows when it was most recently changed. We encourage you to review it periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: admin@octanefuels.com.au
Phone: (03) 4303 2157
Post: Privacy Officer, Octane Fuel, 2/1 Archer Rd, Truganina VIC 3029